Returns & Refunds Policy

At D’Cherlane, we take great pride in the quality of our products. Each item is crafted with care to enhance your self-care experience. Due to the nature of our products, all sales are final. Please carefully review your order before confirming your purchase.

Exceptions for Returns & Refunds

We do not offer refunds or exchanges, except in the following cases:

• Defective or damaged items

• Incorrect items sent

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of the delivery date. To help us resolve the issue quickly, include:

• Your order number

• Your shipping address

• Photo documentation of the damage or incorrect item(s)

Once we review your request, we will offer a replacement or refund as appropriate.

Additional Notes

• We cannot accept returns for reasons such as change of mind, personal preference, or incorrect ordering.

• Refunds (if applicable) will be processed back to your original payment method within 5-7 business days after approval.

• D’Cherlane reserves the right to deny refund or replacement requests that do not meet the above criteria.

For any questions or concerns, feel free to contact us.

Thank you for your understanding and support of D’Cherlane.